Glenn Finch is the Vice President and Global Leader for Cognitive and Analytics. Mr. Finch’s emphasis on Cognitive and Analytics is focused on the most challenging and transformative engagements which IBM undertakes. Those engagements have leveraged broader Customer Centricity and Customer Experience work across the Customer Acquisition, Customer Management, and Servicing processes. He has over 25 years of experience with such organizations as The Weather Company, Twitter, Unilever, RIMAC, DIRECTV, Banorte, WellPoint, Vodafone, H3G, Maybank, JPMC, HSBC, Bank of America, Capital One, American Express, Citibank, Wells Fargo, Barclays, LTSB, GE Capital, The Associates, State Farm, Norwich Union, First Interstate Bank, North American Mortgage, Household, and GM.